When are items charged to my subscription?

A subscription offers you a fixed number of emails and respondents. These items are deducted from your total at different times. You will always be able to follow your usage in real-time on your account’s homepage.

Items and time charged

1. When sending emails via CheckMarket (invitations, reminders, group emails, or thank-you mails), they are deducted from the emails in your subscription.
2. When a respondent starts to fill out one of your surveys, no matter the number of questions they answer, one respondent is deducted from your subscription.