Follow the usage within your pricing plan

Depending on your pricing plan, you will either see the usage overview of your emails and respondents on the homepage or on the survey overview page. If you have a yearly subscription, the overview will be on the homepage. If you have a Pas As You Go plan, you’ll get an overview on the survey overview page.

For each item (respondents and emails) there is a bar showing the usage and remaining balance of your volumes.

overview items pricing plan subscription

If one of the volumes is low, you will receive an automatic email alert. This email is sent when the balance of respondents or emails falls below 10% of the maximum amount. This allows you to buy extra packs in time if needed.

If there are multiple users in your account, they all see the remaining volumes on either their homepage or their survey overview page, but only the account administrator or users with the role ‘billing administrator’ can buy extra packs of emails or respondents.