Contact statuses – Help Center

A contact is someone you add to a survey. As your survey project progresses the status of the contact lets you know in what stage they are in. At a glance you will be able to see, for example, who has responded, which emails bounced and who has been reminded.

Go to the survey.
Click on Contacts in the survey dashboard.

If you don’t see this option you can also go via Distribute > Email > Contacts

Here you’ll see the full list of contacts added to the survey, and their statuses.

List of possible statuses

Status	Description
Included	The contact has been added to the survey but not yet invited. Maybe the survey launch date is in the future or a specific invitation date has been set for this contact.
Invited	The contact has been sent an invitation.
Saw email	The contact has seen the email.
Clicked through	The contact clicked the survey link in the email.
Reminded	The contact did not respond to the original invitation, so a reminder was sent.
Busy now	The contact is filling in the survey at this moment.
Screened out	The contact did not meet the criteria to respond and was directed to the alternative thank you page.
Partially responded	The contact started, but did not reach the end of the survey.
Responded completely	The contact reached the end of the survey.
Paused	Paused contacts will not receive any scheduled reminders, or be reset in the recurring schedule. As long as they are paused, they will not be able to respond to the survey.
Dropped	This contact’s responses were deleted via the respondents overview. They are excluded from this survey.
Declined	The contact declined to fill out the survey.
Opted-out	The contact opted out of all your surveys.
Complaint	The contact marked your email invitation or reminder as SPAM. More info.
Bounced	The email invitation bounced and came back as undeliverable. More info on ‘bounces’.
Not delivered	The SMS can’t be delivered to the contacts phone number.