As soon as you select the action Send email an email message will appear that is largely filled out with some standard text and a number of variables. You can find a list of useful variables in the blue tab Variables in the top right corner.
The message itself consists of the following parts:
This is the name that will be visible to recipients immediately. Who is sending these notifications? Is it your company? A specific department? Put the name(s) here. DON’T use an email address.
(2) Reply address
Out of office messages or direct replies to your notification will be sent to this address.
Put all email addresses of people you wish to send your notification to here, separated by commas.
You can also use a variable! For example, if you want to inform the direct manager of a certain department, you can import this manager’s email address into one of the custom fields of your group. Then you can use this custom field’s variable in order to add that person’s email address to the “To” field.
By default the notification name is used here. You can adjust this to anything that best suits your situation.
This is your email content. You can again use variables to show certain contact values or even specific survey answers! You can add your own banner, add other information, put text in color, etc. In short, the email body is completely customizable so it matches the look ‘n feel of your company or product.
Under this tab you will find a list of possible variables that you can use in your notification.