In order to reduce the number of keywords, you need to assign to a tag, you can add a asterisk (*) or question mark (?).
- An asterisk stands for zero or more characters.
- A question mark stands for zero or one character.
Looking at the single word match example from the above table. The keyword is ‘recommend’. If a respondent enters, ‘I recommended you several times already‘, the keyword would not cause the tag to be applied. To catch that response and other suffixes, change the keyword to ‘recommend*‘, without the apostrophes. That would also catch ‘recommend’, ‘recommends’ or ‘recommending’, …
You can also place the asterisk (*) or question mark (?) at the beginning of a word to match any prefixes or in the middle of a word too.